Frequently Asked Questions
How do I know what size to order?
We have one of the largest size ranges of any online suiting brand! We also sell our suits as separates which allows you to select the perfect size and cut for your specific body type. When you select the right combination, you should have an as close to custom fit without the price tag!
To understand our fit types and sizes, you can reference our size charts located at the bottom of every product page.
If you are unsure what size to order, simply click on "Find your fit" to access our Fit Finder link. You will be prompted to answer a few basic questions, no measurements required! We will recommend a size that should work for you based on the information you provide!
What if the size I order doesn't fit?
No worries! We offer FREE exchanges and returns on every domestic order! We know how important fit is and are committed to making sure every guy looks his best in our suits and tuxedos!
Contact us, we'll create a free exchange order for you and send a new size. A pre-paid return label will be emailed to you that can be used to send any items back to us free of charge!
Free exchanges for trial orders can only be made after payment is processed. Refunds for returned product are processed within 3 days after the items have arrived back to us.
I'm concerned about ordering online, do you have a retail location?
We get it! Ordering online can be a bit nerve racking and a wedding day is no occasion to take chances! For those local to Chicago, IL, we do have a retail location and meet with customers by appointment only. For everyone else in the US, we do offer a FREE Try Before Buying option! If you are interested in using TGS to outfit your wedding party, but want to see a suit before asking your guys to buy, reach out to us here with your contact information and let us know you are interested in placing a FREE "Try Before Buying" order.
We will happily assist you and send you a suit in your size and desired suit or tuxedo color to try for FREE. Yes, absolutely free if you live in the United States! What do you have to lose? Contact us today to find out more.
*We do not currently offer our FREE "Try Before Buying" option for international customers, but we are working on it! Stay Tuned!
Do I have to be in a wedding to order a suit?
Absolutely not! Although we cater to groomsmen, our suits are perfect for any guy looking to affordably update his wardrobe with a great fitting suit or tuxedo for work or any special occasion!
Once I’m ready to order? How does it work?
It’s SO easy! Click on the suit or tuxedo you would like to purchase. Pick your jacket size, your jacket length, and your pant waist size. Add them to your cart and proceed to check out. Yes…it’s that simple. Need assistance? Contact us and we’ll walk you through it.
How far in advance should I have my groomsmen order in relation to wedding date?
Most orders will ship next day and will arrive within 7-10 business days. However, because we send our pants unfinished, we do recommend placing orders well in advance of the event date to allow enough time for hemming.
Because wedding parties often require a wide range of suit sizes, we suggest ordering at least 10-12 weeks prior to the event date to ensure size availability and that all of your groomsmen and bridesmen will get their suit or tux with plenty of time to spare!
How do I make sure all of my groomsmen have ordered on time?
If you would like assistance coordinating your wedding party's orders, we are more than happy to facilitate that process to ensure there are no stragglers! You've got enough to plan for, let us take this off your plate! Simply Create A Wedding Group by entering in the names and emails of your groomsmen, and select the items you want your guys to order.
Be sure to include specific instructions for shirts, shoes, belts, and other accessories in the email note that will be sent out. We'll send them reminders based on your event date and make sure they order on time. Additionally, we will help with any sizing questions they may have. Login to your account anytime you want to make an update to your group, add/remove products, or check in on everyone's ordering status.
Getting your guys suited up has never been so easy! If you need help setting up your wedding group or selecting the items you would like them to order, contact us! We're always here to help.
Will I need alterations?
All of our suits are ready to wear with exception of the pant hem. All pants come unfinished to allow each guy to have them hemmed to the perfect length. We don't offer tailoring, but will make recommendations based on your location. Contact us if you need assistance!
What fabric(s) are your suits made out of?
For our $179 collection, we sourced a blend that provides exponential savings for our customer! What we LOVE about our fabric is its durability, ultra-softness, and excellent resilience as well as drape.
For our $279 collection, we chose a 100% wool option that is still competitively priced! Wool is a more traditional fabric quality for suits but also comes with added cost. Both collections are made with 100% love and quality craftsmanship.
Where are your suits made?
Our core line of suits and tuxedos are made at a high end suit manufacturer in the Shandong province of China, which is also where the fabric mill is located. This manufacturer has a long history of producing high quality menswear apparel.
Our 100% wool collection of suits and tuxes are manufactured in Italy, again using a highly skilled menswear manufacturer with generations of experience offering the highest quality fabrics & construction.
How can you afford to keep the price point so low?
The biggest factor is our direct to consumer business model. We have a very lean supply chain and avoid all expenses of a traditional brick and mortar store, making our overhead extremely low in comparison with traditional menswear retailers.
Our sales philosophy is also unique in that we feel strongly that guys shouldn't have to spend a fortune to look really great. Every guy should own a tux and it shouldn't cost a fortune!
With this core philosophy, we have simply chosen to not take the 5X profit margin that most brands collect.
Do you offer discounts for large orders?
Because we always offer the lowest possible price to everyone, we do not offer any discounts. Our pricing model is simple and honest. You will never have to worry about missing a better deal or waiting to shop a sale at TGS. Our suits are beautifully made at a price you won’t find anywhere else. Your search to get your guys suited up can end with us!
Do you ship internationally?
While our current flat rate $15 shipping and free exchanges/returns policy does not apply to international orders, we are working on it!
In the meantime, if you need an international order set up, we can absolutely do that for you. Simply contact us and we will be happy to provide a shipping quote and set an order up for you.
*international orders are subject to customs taxes & duty charges that we are unable to estimate and are the recipients responsibility. If a return is required for an international order, return shipping is the customers responsibility and will not be refunded in the case a return or exchange is required.
How can I leave a customer review?
Do you have feedback that you would like to share with us and more importantly others that may be considering ordering from TGS? GREAT! We truly appreciate any and ALL feedback! Feel free to send pictures, a quote for a review that we can post on our blog or even a suggestion on what we could do better!
How can I get my wedding featured on your website?
Did you know that we use REAL wedding pictures from our customers in our marketing, including the main image on our website and all of the amazing wedding photo's featured on our Real Weddings page? Would you like to be featured?
If you are engaged and interested in working with TGS to get your guys suited up, we would LOVE to feature you on our social media outlets!
We look forward to creating excitement for your big day ahead of time AND once the wedding pics are in, we love to show off your style and inspire other new TGS couples!